1. How can I contact you?

You can contact us by sending an email to kiddimomofficial@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. Do you offer refunds on products?

we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return and refund within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on the product and the destination. Generally, our products are delivered within 7-20 business days. However, please note that due to the current global situation, there may be some delays beyond our control.

5. Can I track my order?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

6. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

7. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be some restrictions and additional customs fees or duties imposed by your country's customs authorities. It is the buyer's responsibility to check and comply with any import regulations.

8. Can I cancel or change my order?

We strive to process and ship orders as quickly as possible. If you need to cancel or make changes to your order, please contact us immediately. However, please note that once an order has been shipped, we may not be able to make any changes or cancellations.

9. Are your products safe for children?

Yes, our products are designed with safety in mind. We ensure that all products meet the necessary safety standards and regulations. However, please supervise children while using our products to prevent any accidents or misuse.

10. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing our products in bulk, please contact us for more information and pricing.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at kiddimomofficial@gmail.com. Please note that returns will need to be sent to the address provided in our email response.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item. Please note that sale items and gift cards are non-refundable.

Exchanges: If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.